Communication and collaboration


These services facilitate institutional communication and collaboration. They include e-mails, calendar, phone/VoIP, video/web conferencing, unified communications, web content management system, web application development and hosting, and media development.

Service Description
Collaboration Technology-enhanced communication, coordination, and collaboration services that facilitate the creation, sharing, and exchange of information and ideas within communities of interest. Includes social media.
Conferencing Online conferencing services other than teleconferencing.
E-Mail and Calendaring Services associated with e-mail, calendaring, contacts, broadcast mail, enterprise-wide mailing list management, and messaging.
Emergency Notification Services in support of campus alert systems.
Telephony All services associated with telephony, including voice services, teleconferencing, etc.
Websites Services related to websites, including content management systems.

FAQs - Collaboration

How much storage space do I have on OneDrive?

As an AUP member, you have one terabyte worth of storage space (the equivalent of 200 hours of video content) that you may use. That is a lot of space!

Why use Microsoft Forms and not Google Forms?

Microsoft Forms is part of the Office 365 services that are provided by AUP to its community members, so it is supported by IT Services. It is also safer in matters of privacy issues.

Why use Microsoft Stream and not YouTube?

Microsoft Stream is part of the Office 365 services that are provided by AUP to its community members, so it is supported by IT Services. It is also safer in matters of privacy issues.

What is the difference between PowerPoint and Sway?

To know the difference between PowerPoint and Sway, see our dedicated article

FAQs - Email and Calendaring

How can I register for MFA?

What is MFA?

Multi-Factor Authentication (MFA) sometimes called two-factor authentication is an additional security method to secure your account and make sure that only you can log into it. It requires you to authenticate with your password and another piece of information such as code that you receive in a text message, a phone call or through Microsoft authenticator app. This quick user guide shows you how to set up your MFA and how to log in using it. To start please make sure you have your computer and your mobile phone/ office phone line near you.


Register For MFA

Once the MFA will be applied, the next time you log in you will be required to register for MFA.

1- Login to your email account on using your email and password


2- You will be prompted to enter more information, click next


3- First you will be asked to enter your cell phone number



4- Once entered a confirmation code will be sent to you, please enter it and click next

5- An “app password” will be generated, you can press done since you will not need it (it is used for older Outlook versions)



6- Now, you will still need to enter an alternative email address, the purpose is not to authenticate, but to have the ability to reset your password in case you are locked out of your NetID account follow the instructions on the screen to add your personal email account




Register with Authenticator App

You can register MFA through the authentication app by going to

Step 1

Go to


Step 2

click on “add sign-in method”