Spring 2024 Newsletter

As we usher in a new season, we extend a warm welcome to our valued students, faculty and staff. We are here to support you on your digital journey, ensuring a seamless and enriching technological environment for all. Welcome, and we look forward to a collaborative and successful semester ahead!

• Robert Johnson, CIO
• Pierre-Yves Vasener, IT Director
• Raed Ouwayda, IT Support Services Manager

Welcome to the Spring 2024 edition of the IT Service Department newsletter!

This newsletter aims to keep you informed about the latest in technology services, updates, and resources tailored to enhance your academic and professional experiences.

This last semester, our double priority was to enhance our overall security and to provide more modern and well-documented services. To reach this objective we have:

• Introduced a new and enhanced IT Service Web-Page including a new Service Catalog
• Edited Video Tutorials and Trainings (Mainly on Wi-Fi and Security)
• Updated and deployed more Microsoft 365 services
• Renewed computers & upgraded Classroom Technology
• Replaced and fine-tuned our Wi-Fi Infrastructure
• Introduced tools for Security & Compliance (M365 Defender & Purview)
• Updated campus IT Policies
• Finished replacing Employee Devices

For Spring 2024, we will focus on the following projects:

• More enhancements to our Service Catalog
• Video Tutorials & toolkits in partnership with other departments.
• Windows 11 Deployment
• Introduction of our new business tools (Finance, HR, Procurement, Student and Faculty) to users
• Cybersecurity Training Approval and Distribution to staff & faculty
• MFA Implementation for VPN Users
• And many other, “smaller” projects…

As we embark on this new semester, the American University of Paris remains dedicated to progress and innovation. Thank you for your continued support and engagement. Stay tuned for exciting developments in the coming months!

If you need help with technology, use our dedicated site to contact us:

https://www.aup.edu/it-services/need-help

Get acquainted with our dynamic and enthusiastic team!

Our IT Services team

itservicesaup.edu

Tel. + 33 (0)1 40 62 06 96