Get IT Help

• You may open a ticket by clicking on the button above 'Open a Ticket' or by sending an e-mail at itservicesaup.edu.
• By phone, you can call us by phone: +33 1 40 62 06 96.
• Feel free to stop by the ITS office in room Q-A201 or Multimedia Office in Q-501.

Please visit this page to watch a video tutorial on how to contact AUP IT services.

Do you have a question about technology? Is a piece of hardware or software not working correctly? Send us an email to let us help you find a solution to your technological challenges. ​

• Visit the IT Services website and click on 'Need Help'.
• Click on 'Open a Ticket' to be redirected to the Helpdesk page
• There are several forms. Click on 'Contact IT Services' which will take you to the request form itself.
• Fill out the form and hit the the Send button.

• Send an email to itservicesaup.edu  ​or submit a ticket using the University Helpdesk tool by going to https://helpdesk.aup.edu.
• We receive the ticket and assign it to the IT Services team member ​best qualified to help you out.
• Once a ticket is assigned, you will receive a response via email from itservicesaup.edu.
• In order to follow-up on the ticket or respond, just reply directly to the email sent by our Helpdesk tool on Outlook, like you would for any email.
• All correspondence concerning your ticket should be handled through email replies.