Job Openings at AUP
To submit an application for any of the posts listed under “Administrative Positions” below, please send an email to recruitment.hr
aup.edu with the subject line in the following convention “First and Last name: Position Title” OR “First and Last name: Candidature Libre” for spontaneous applications. Please attach your CV or resume to the email, without this your application will not be able to be considered. You may also choose to include a cover letter in the body of the email or as an attachment; while not required, this element is strongly encouraged.
To apply for one of the listed “Faculty Positions”, please follow the guidelines provided in the job description by using the apply.interfolio link provided to submit supporting documents.
Please note that except where explicitly stated otherwise, or for faculty and US-based positions, proof of French employment authorization or EU/EEA/Swiss nationality are required in order for applications to be considered.
For all questions regarding employment opportunities at The American University of Paris, please contact the office of Human Resources at recruitment.hraup.edu, and indicate “Question” in the subject line.
Administrative positions
CATEGORY: Technician (T3)
DEPARTEMENT: Academic Affairs – Student Accounting Services (SAS)
SUPERVISOR: Senior Manager of Student Accounting Services or any other supervisor designated by the president.
POSITION OVERVIEW
The Student Accounting Assistant will provide information, support, and regular communication to students regarding tuition, fees, payments, and billing. The position will be responsible for responding to telephone inquiries, assisting with student walk-ins, managing the SAS shared mailbox, serving as a backup for SAS team members, and coordinating with other departments on matters related to student billing, collection, and refunds. The Student Accounting Specialist will also be responsible for updating th e Student Information System when needed.
Position to be filled from September 2025.
DUTIES:
• Provide daily support to students and FRPs (Financial Responsibility Parties) on matters related to payments and refunds
• Record and process daily incoming payments in the system, then issue confirmation notifications to the students
• Ensure an efficient response to phone inquiries and in-person visits
• Handle the SAS shared mailbox and improve KPIs (Key Performance Indicators)
• Serve as a backup for SAS team members
• Ensure accurate and timely processing of student refunds in accordance with established policies
• Coordinate with other stakeholders on matters related to student billing, collection, and security deposit refunds
• Handle adjustments as needed
• Implement a systematic follow-up process to resolve outstanding payment issues.
• Update the Student Information System and student records as appropriate
• Ensure tax forms are prepared accurately and in compliance with regulations
• Assist in certifying students who benefit from the Department of Veterans Affairs
• Responsible for overseeing both academic and financial processes, which entails managing tasks such as registration, withdrawals, leave of absence, Internships, and student academic concerns
• Assist in reviewing SAS policies and updating the BPRs (Business Process Records) when necessary
• Run regular reports from the Student Information System and adjust as necessary• Work with departments including the Registrar’s Office, Admissions, Financial Aid, Outreach,
• Health, Housing, Internship Office, and Library to update records
• Review and correct cost type, update holds, coop billing, and User Defined notes
• Handle bank transfers, checks, credit card, cash deposits, and other transactions into the system
• Assist in system testing, and writing test cases
• Make sure that the student records are up to date on all systems and process reconciliation when necessary
• Prepare reports, dashboards as required
• Be adaptable and willing to take on additional responsibilities as needed by the manager
INVOICING:
• Send merge emails with billing statements to all students
• Send proforma invoices to incoming students
• Provide manual invoices as requested
• Ensure tuition and fees are correctly charged
• Review all student loans to ensure the amounts are correct; liaise with Financial Aid; respond to student queries about grants and loans; liaise with parents about how loan refunds are distributed
• Reconcile accounts as needed
• Ensure loans and Financial Aid match course registrations
• Send merge emails to Loans students
Other appropriate duties may also be assigned as requested by the Supervisor and according to the needs of the department.
QUALIFICATIONS
• Native or near-native English speaker with a good command of French
• Excellent organizational skills
• Service-oriented, excellent communication and interpersonal skills
• Familiarity with the American educational system is desirable
• Cultural sensitivity, experience studying/working in highly diverse environments
• Ability to work well under stress
• Ability to deal effectively with people and within a team
• Outlook, Excel, and basic computer skills
APPLICATIONS:
To apply, please send your CV and cover letter to recruitment.hraup.edu and title the email in the following convention: “First and Last name – Student Accounting Assistant”
Any candidate who applies must have the legal right to work in France.
CLASSIFICATION: Technician (T3)
DEPARTMENT: Registrar’s Office
SUPERVISOR: Deputy Registrar or any other supervisor as designated by the President
DUTIES:
Front Desk Support and Registrar Office Mailbox Management:
- Assists students, staff, faculty, and visitors with requests at front desk. Receives and transfers incoming calls. Directs traffic for Academic Success Center offices, in conjunction with ACE front desk support. Reception duties (hands out ID cards, answers questions, logs academic forms, helps with student check-in).
- Coordinates printing and reprint requests and distribution of student ID cards and Beaux Arts cards.
- Processes student services requests received in electronic or in-person format. Serves as a subject matter expert, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of individual communications.
- Oversees registrarofficeaup.edu inbox to include reading and ensuring inbox emails are responded to in a timely manner.
- Prepares and handles incoming and outgoing mail, including proper handling of registered mail, etc.
Assistance in Office Processes
- Issues official and unofficial transcripts. Tracks statistics from Parchment as needed or requested. Coordinates with partner universities for batch transcript fulfillment every semester.
- Issues batch certificates every semester (Enrollment, NAVIGO, etc.).
- Verifies and processes Net ID activations.
- Verifies and approves CVEC attestations via an online tool.
- Verifies Holds, processes course withdrawals, grade changes, CR/NC grading and Incomplete grade change processing.
- Maintains webform for professor absences and course cancellations. Manages and distributes information on canceled and make-up courses.
- Under supervision, manages final exam data entry and clean up.
- Participates and assists with Check-In every semester and new student registration as needed.
- Processes placement results as received.
- Participates in the preparation and organization of the Graduation ceremony (degree window creation and updates, printing of degree applications, etc.)
- Assists in the preparation of transfer credit evaluations for the Assistant Registrars or Deputy Registrar to review.
Miscellaneous Administrative Tasks
- Supports the work of assistant registrars in areas including but not limited to scheduling, student record management, registration changes, retention notes, manual grade changes, archiving of forms and records, and diploma dates.
- Supports the University Registrar and Deputy Registrar as needed during peak periods of the Academic Year. (e.g. assists with correspondence, data entry, preparing and formatting documents, special registrar projects, etc.)
- Executes office-wide filing projects.
- Supports office projects needed. Edits and updates online academic forms and documents as needed. Assists with mail merges when appropriate.
- Manages office supplies, duplication orders, etc.
- Other appropriate duties may also be assigned as requested by the Supervisor and according to the needs of the department.
QUALIFICATIONS:
- Knowledge and understanding of the American system of higher education or willingness to learn.
- English fluency (strong spoken and written), with fluency in French preferred.
- BTS degree (Associates) or equivalent.
- Highly organized and detail oriented.
- Excellent proven Microsoft Excel skills.
- Ability to work well under pressure.
- Ability to deal effectively with internal and external clients and to work well within a team.
APPLICATIONS:
To apply, please send your CV and cover letter to recruitment.hraup.edu and title the email in the following convention: “First and Last name – Registrar’s Office Administrative Assistant ”.
Any candidate who applies must have the legal right to work in France.
CLASSIFICATION: Cadre C1
DEPARTMENT: Student Life / Residential Life
SUPERVISOR: Associate Dean of Residential Life or any other supervisor as designated by the President
OVERVIEW
Assists the Associate Dean of Residential Life in overseeing the work of the Housing Coordinators and evaluating their performance. Under the supervision of the Associate Dean, the Senior Housing Coordinator coordinates the day-to- day operations of the Housing Office to support the residential experience of incoming and returning graduate and undergraduate students at AUP.
RESPONSIBILITIES
➢ Incoming Student Housing
• Assists the Associate Dean of Residential Life in the publishing of the residential life offer.
• Coordinates the assignment process of new students to AUP Housing options.
• Coordinates roommate and housemate pairings and placements.
• Assigns conduct cases to Housing Coordinators and arbitrates disciplinary sanctions, escalating cases to the Associate Dean of Residential Life as needed.
• Communicates student information to partner residences as needed.
• Assists Associate Dean of Residential Life in creating and disseminating various communications to students (pre-arrival information, managing their stay, preparing departure).
• Collaborates with Senior Housing Logistics Coordinator to organize Landing Day check-in.
• Collaborates with Senior Housing Logistics Coordinator to organize end-of-semester move-outs.
• Participates in RA recruitment, selection, and training and assists in their year-long support.
• Monitors RA-submitted incident reports, signaling any major issues to Associate Dean of Residential Life.
• Mediates roommate and housemate conflicts, referring more serious conflicts to the Associate Dean of Residential Life.
➢ Returning and Graduate Student Housing
• Coordinates the independent housing search for returning students and incoming Graduate students: sending regular communications, and scheduling meetings (virtual and/or in person) to assist them in finding housing.
• Arbitrates landlord and tenant issues when they arise, escalating cases to the Associate Dean of Residential Life as needed.
• Manages the Housing Database by creating new listings and updating existing ones.
• Assists students with applications for the “CAF”.➢ Logistics and Maintenance Support
• Assists in creating move-in documents (inventories, walkthroughs, leases, contracts, etc…)
• Coordinates with Senior Housing Logistics Coordinator to address maintenance concerns raised by students.
➢ General Tasks
• Assists the Associate Dean of Residential Life in overseeing the work of the Housing Coordinators and evaluating their performance.
• Responds to student and parent email and phone call inquiries on housing-related concerns in a timely manner.
• Assists the Associate Dean of Residential Life in gathering data necessary for annual department assessment report.
• Continually updates existing surveys and webforms to reflect changing processes and policies.
➢ Other
• The post holder may additionally be involved in transversal projects the University or Department wish to explore. Other appropriate duties may also be assigned as requested by the Supervisor and according to the needs of the Department.
QUALIFICATIONS
• Bachelor’s degree or equivalent, master’s degree preferred
• Bilingual English/French
• Previous experience as a resident advisor in a student dormitory, or as a peer counselor preferred.
• Computer literate: previous experience using Microsoft Office required, database fluency a plus.
• High-energy person with a positive outlook.
• Cultural sensitivity; experience studying/working in highly diverse environments.
• Autonomous and able to manage multiple parallel processes.
APPLICATIONS:
To apply, please send your CV and cover letter to recruitment.hraup.edu ">recruitment.hraup.edu and title the email in the following convention: “First and Last name – SENIOR HOUSING/RESIDENTIAL LIFE COORDINATOR”.
Any candidate who applies must have the legal right to work in France.
CLASSIFICATION: Technician T3
DEPARTMENT: Student Life / Housing Residential Life
SUPERVISOR: Senior Housing Coordinator or any other supervisor designed by the President.
OVERVIEW
Serves as main point of contact for all students seeking housing through the AUP Housing Office. Serves student needs by providing information, support, and regular communication about issues related to housing.
RESPONSIBILITIES
➢ Incoming Student Housing
• Assists in the assignment process of new students to AUP Housing options.
• Completes roommate and housemate pairings and placements.
• Serves as a conduct officer for housing policy violations and adjudicates conduct cases as needed, including meeting with students involved in policy violations, issuing sanctions, and escalating cases to the senior housing coordinator as needed.
• Coordinates with partner residences as needed.
• Assists in the creation and dissemination of various student communications to students (pre-arrival information, managing their stay, preparing their departure).
• Assists with Landing Day check-in and end-of-semester move-outs.
• Participates in RA recruitment, selection, and training, and directly supervises RAs during the year.
• Monitors RA-submitted incident reports, escalating issues to the senior housing coordinator as needed.
• Mediates roommate and housemate conflicts, referring more serious conflicts to the senior housing coordinator.
➢ Returning and Graduate Student Housing
• Coordinates independent housing search for returning students and incoming Graduate students: sending regular communications, and scheduling meetings (virtual and/or in person) to arrange student visits of apartments in order for them to find housing.
• Meets and follows up with Graduate and returning Undergraduate students to assist in their independent housing search, and/or to resolve tenancy issues that may arise (unreturned security deposits, unauthorized entrance into occupied apartments, or broken items needing repair, etc... including possible visits to students’ apartments).
• Processes new apartment offers, creating them in the housing database.
• Assist students with applications for the “CAF” subsidy.➢ Logistics and Maintenance Support
• Assist in creating move-in documents (inventories, walkthroughs, leases, contracts, etc…)
• Assists with maintenance concerns as needed.
➢ General Tasks
• Responds to student and parent email inquiries on housing related concerns within a timely manner.
• Assist in updating existing surveys and webforms to reflect changing processes and policies.
• Assist Associate Dean of Residential Life in gathering data necessary for annual department assessment report.
• Other appropriate tasks as assigned by the supervisor.
➢ Other
• The post holder may additionally be involved in transversal projects the University or Department wish to explore. Other appropriate duties may also be assigned as requested by the Supervisor and according to the needs of the Department.
QUALIFICATIONS
• Bachelor’s degree or equivalent, master’s degree preferred
• Bilingual English/French
• Previous experience as a resident advisor in a student dormitory, or as a peer counselor preferred.
• Computer literate: previous experience using Microsoft Office required, database fluency a plus.
• High-energy person with a positive outlook.
• Cultural sensitivity; experience studying/working in highly diverse environments.
• Autonomous and able to manage multiple parallel processes.
APPLICATIONS:
To apply, please send your CV and cover letter torecruitment.hraup.edu"> recruitment.hraup.edu and title the email in the following convention: “First and Last name – STUDENT HOUSING COORDINATOR”.
Any candidate who applies must have the legal right to work in France.
CLASSIFICATION: Cadre C1
DEPARTMENT: Student Life / Health and Wellness
SUPERVISOR: Associate Dean of Student Health and Wellness or any other supervisor as designated by the President
POSITION OVERVIEW
In alignment with the University’s mission to provide a transformative, student-centered education to its global explorers, the Office of Student Development aims to provide a high level of empathetic support to all current students. The primary role of the Student Development Guidance Counselor is thus to create a safe environment for students seeking guidance and support for a wide range of issues, ranging from the personal to the academic. The counselor will meet with students one-to-one, assess their needs and develop a personalized plan of action, making referrals to the appropriate resources on campus or outside of the University. With the overall goal of strong student retention in mind, the duties of this position will also include developing strategies to ensure that students showing early signs of personal distress receive the support they need as quickly as possible--this to avoid whenever possible a drop in academic performance due to personal difficulty.
The Guidance Counselor must be an empathic, discreet listener, as well as a multi-tasker able to successfully manage a significant case load, while at the same time rigorously respecting personal boundaries and confidentiality. The Guidance Counselor will frequently serve as liaison between the student and health professionals, between the student and faculty. Tact, discretion, and good judgment are essential skills to have in such a context. The position requires an understanding of issues related to mental health, sexual aggression, substance use and abuse, disabilities, and student learning accommodations. Prior experience in an educational setting is preferred. The position also includes regular administrative duties as assigned by the Associate Dean of Student Health and Wellness. Candidates with a positive, welcoming attitude and solution-focused approach are encouraged to apply.
DUTIES
• Work with the Dean of Student Development, as well as all members of the Student Development team to create a sense of campus and community among AUP students
• Provide crisis-management support for students
• Respond to email, telephone inquiries and student walk-ins
• Provide confidential guidance counseling for students with problems related to psychological, educational, health, financial, personal and other issues that would interfere with their studies, referring students to the appropriate resources as necessary
• Liaise and network with off-campus counselors and mental health professionals in Paris to ensure quality referrals for students
• Oversee early alert warning system for excessive absences, reaching out to students who are flagged by their professors to ensure they are not falling behind• Liaise with professors and other departments where appropriate concerning student showing signs of academic or personal distress
• Contribute to the annual assessment report for the Guidance Counseling unit
• Guide students with learning or physical disabilities to the proper resources, providing support as necessary
• Other appropriate duties may also be assigned as requested by the Supervisor and according to the needs of the department.
QUALIFICATIONS
• Native English with strong French (neo-native level)
• Familiarity with the American educational system essential
• Minimum of Bachelor’s degree, Masters degree preferred, in Psychology, Clinical Social Work or Education OR significant work experience as a student guidance counsellor in an American environment
• Excellent interpersonal skills, particularly in both spoken and written communication
• Evidence of tact, discretion, and preservation of appropriate boundaries.
• Ability to multitask with a large case load while remaining an empathic listener
• Strong crisis-management and organizational skills
• Strong computer skills, particularly Microsoft Office Suite, experience in generating reports from databases, mail merging
APPLICATIONS:
To apply, please send your CV and cover letter to recruitment.hraup.edu and title the email in the following convention: “First and Last name – STUDENT GUIDANCE COUNCELOR ”.
Any candidate who applies must have the legal right to work in France.
CATEGORY: Technician (T1)
CONTRACT: CDD, 6 months, surcroit d’activité
DEPARTMENT: Registrar’s Office, Academic Affairs
SUPERVISOR: University Registrar or any other supervisor designated by the president.
DUTIES:
• Provides data entry support across all functions as needed.
• Task-based data preparation for transcript and certificate processing.
• Task based support for the Assistant Registrar for Scheduling/Registration and Records Management and the Assistant Registrar for Transfer Credit, Onboarding & Curricular Coordination.
• Provides support with tracking all registration-related workflow forms, including form maintenance, reminders, and associated registrations.
• Assists as needed with New Student registration process and Check-In procedures.
• Back up for student assistance with questions and requests, whether in person, by telephone, or online.
• Assists with mail merges when appropriate.
• Under supervision of assistant registrars, provides data entry support for creation and maintenance of semester course offerings and room assignments, and cap strategy implementation.
• Provides support to University Registrar & Associate Dean, Deputy Registrar, and Assistant Registrars as needed during peak periods of the academic year.
• Supports office projects as needed, particularly data cleanup projects and initiatives.
• Participates as needed in tasks connected to the preparation & organization of the Commencement ceremony.
• Provides administrative support for Academic Affairs as needed.
• Other duties as assigned in support of University Registrar & Associate Dean, Deputy Registrar, and general needs of the office.
QUALIFICATIONS:
• English fluency (strong spoken and written).
• Strong attention to detail.
• Excellent interpersonal skills (written, e-mail and verbal).
• Proficient level of computer and technology skills, Office, Word and Excel, among others.
APPLICATIONS:
To apply, please send your CV and cover letter to recruitment.hraup.edu and title the email in the following convention: “First and Last name – Registrar’s Office Assistant”.
Any candidate who applies must have the appropriate work authorization for employment in France.
CLASSIFICATION: Technician (T3)
CONTRACT: CDI, September start
DEPARTEMENT: ACE, Academic Affairs
SUPERVISOR: Director of Career Development or any other supervisor designated by the president.
POSITION OVERVIEW
This role will likely vary as the ACE Center evolves. All members of the Center for Academic, Career, and Experiential Advising support the Center’s primary mission of helping students clarify both their academic and career pathways.
DUTIES
Working alongside the other team members, the ACE Center Administrative Assistant will support the team in the following ways:
Student contact
• Work at a welcome desk location requiring on-campus presence.
• Serve as first point of contact for students at the Center and assist them in using ACE resources and online tools.
• Answer student queries and implement smooth handoff to an advisor or other member of the AUP staff based on students’ needs.
• Support the management of shared email inboxes.
Office/administrative tasks
• Serve as point person for the ACE Center online Career System (this will include working closely with external provider i.e. Symplicity).
• Provide administrative support on tasks related to the online Career System including data entry, managing reports, approval of profiles, troubleshooting with students, etc.
• Support administrative tasks related to internship registration
• Plan and schedule workshops for the ACE Team, help produce necessary support materials for the sessions. May be called upon to co-facilitate sessions at the manager’s discretion.
• Process event attendance, compiling office statistics and planning and implementing unit assessment activities.
• Support administrative tasks related to keeping the office running smoothly, such as managing supplies and processing documents.
Outreach and Communications
• Create, update, and post ACE Center webforms, flyers, and other online and print resources.
• Support continuous maintenance of web page content that is not evergreen (for example, office hours & contact information).
• Post internship and job offers on online system and help promote them to students.
• Liaise with other academic and administrative units as appropriate: Student Accounting Services, Student Immigration Services, AUP Health Office, Student Development, Alumni Relations, Communications, Registrar’s Office, Graduate Programs Office, academic department chairs and program directors, etc.
OTHER
The post holder may additionally be involved in transversal projects the University wishes to explore. Other appropriate duties may also be assigned as requested by the Supervisor and according to the needs of the ACE Office.QUALIFICATIONS
• Bachelor’s degree or equivalent.
• Fluent verbal and written communication skills in English.
• Intermediate written French.
• Highly organized and detail-oriented, with the ability to work quickly and efficiently, both independently and as part of a team.
• Strong technology skills (Microsoft Office, Internet searches, managing databases, experience with Symplicity is a plus).
• Patient, friendly, and efficient manner with students; cross-cultural sensitivity; commitment to diversity and inclusion.
• Ability to work under pressure and to understand and follow policies and procedures.
• Ability to work on campus 5 days per week during academic periods (one remote workday per week may be possible with manager’s agreement during student breaks and the summer period).
• High level of professionalism, proactive, motivated to learn, and flexible in response to shifting priorities.
• Demonstrated ability to handle confidential information with discretion.
• Knowledge and understanding of the American system of higher education is a plus.
APPLICATIONS
To apply, please send your CV and cover letter to recruitment.hraup.edu and title the email in the following convention: “First and Last name – ACE Administrative Assistant”.
Any candidate who applies must have the appropriate work authorization for employment in France.
DEPARTEMENT: US Admissions/US Team
SUPERVISOR POSITION OVERVIEW: The Assistant Director recruits, admits and yields students from designated regions in North America for programs at The American University of Paris (AUP) in Paris, France. Programs include Bachelors, Masters, Summer, First Year Abroad and COOP (study abroad). The counsellor works from home and reports to the Director of US Admissions. For this role, the territorial responsibilities are likely to include US states in the North East.
RESPONSIBILITIES:
Although subject to change by the University, responsibilities specific to this post are:
• The recruitment, admission and yield of full-degree students to AUP’s degree programs.
• Design, management and execution of US-based events, with a primary focus on student and parent yield receptions.
• Management of students from designated First Year Abroad Programs, from the point of application to enrolment.
• Maintain the annual US admissions recruitment calendar and implement associated calendar tools.
• The analysis and interpretation of admissions data across both the US and Paris-based teams.
DUTIES:
The role will develop and follow a marketing and recruitment plan to achieve enrollment targets using multiple recruitment platforms, including online and social-media based recruitment and other ‘armchair’ recruitment strategies. The position also requires travel within assigned regions of North America visiting high schools and colleges, attending college and graduate fairs and meeting with advisors, students, families, faculty, alumni and others possible contacts to promote AUP programs. Specific responsibilities will vary according to the time of year and the changing circumstances of the studentrecruitment market. However, the following tasks will form a significant proportion of this role:
Marketing and student recruitment
• Devising and implementing marketing, student recruitment and communications campaigns in all designated territories;
• Supporting the applications of First Year Abroad students as designated;
• Providing correct and up-to-date information on AUP through all possible communication channels;
• Participating in appropriate outreach activities as assigned by Director;
• Serving as a liaison between the University and prospective students and their families;
• Responding to general enquiries of all kinds in a timely manner;• Contributing to the execution and development of marketing and yield programs primarily targeting but not limited to assigned territories;
• Developing and executing Online Information Sessions for all prospective and accepted students;
• In association with colleagues, the analysis of relevant data (CRM and external) to help support tactical and strategic decision-making across both the US and Paris-based teams;
• Data entry to the CRM system (Slate) operated by the University;
• Assisting colleagues in developing and maintaining sustained communications with all potential recruitment and admissions stakeholders;
• Supporting all visa enquiries from prospective AUP students, through liaison with AUP colleagues and Campus France;
• Other appropriate duties as assigned by the Director.
Admissions and financial aid
• Advising students, counsellors and parents in all matters related to applying to, and attending AUP;
• Reading applications and making admissions decisions on completed application files in an agreed and timely manner;
• Providing information concerning financial aid to applicants and making recommendations to the Financial Aid supervisor concerning aid to be offered;
• Providing information concerning financial aid to First Year Abroad Programs applicants (all partners) and making recommendations to the Financial Aid supervisor concerning aid to be offered;
• Providing admissions support for students coming to the University under our First Year Abroad Programs;
• Maintaining and verifying statistical data related to all assigned territories;
• Advising the Vice President and Director of Enrollment Management, and other colleagues, of issues impacting on the admission of students to AUP;
• Other appropriate duties as assigned by the Director.
Market research and market development
• Gathering all relevant data and other market information from assigned and other territories that may potentially impact on the development on future student recruitment activities;
• Monitor the conditions relevant to student recruitment in all assigned territories;
• Where appropriate, execute or commission market research activities to ascertain the value of potential new territories;
• Other appropriate duties as assigned by the Director.
Administrative Duties
• Managing Fair registrations and payment for the traveling US Team;
• Mail AUP student transcripts to US-based colleges, graduate schools and other organizations as required;
• Maintaining general inquiry emails for North American students;
• Assisting traveling team members in case management, data entry, and CRM management;
• Maintaining and dispersing relevant tour information to all relevant staff members;
• Other appropriate duties as assigned by the Director.
QUALIFICATIONS:
Minimum
• Bachelor’s degree or equivalent;
• English, with fluency in French preferred;
• Experience in international student recruitment and marketing in a variety of settings;
• CRM familiarity, with Slate experience preferred;
• Excellent interpersonal skills, clear communicator and confident with a range of people;
• Creative, with significant experience of written communications;
• Willingness to travel, a valid driver’s license, availability during evenings and weekends.
Preferred
• French proficiency;
• Higher education experience, particularly with facets of international practice;
• Proven data analysis skills;
• CRM fluency, with Slate fluency preferred.
APPLICATIONS
To apply, please send your CV and cover letter to recruitment.hraup.edu and title the email in the following convention: “First and Last name – Assistant Director of US Admissions – US Team”.
CATEGORY: Technician T2
DEPARTMENT: Information Technology Services (ITS)
CONTRACT: CDI, September start
SUPERVISOR: IT Support Services Manager or any other supervisor designated by the President
JOB DESCRIPTION: The IT Support Technician position assists staff, faculty, and students with technical support of computers, applications, and related technology. Activities require interaction with application software and operating systems (such as Microsoft Windows, Microsoft Office 365 environment, and Apple Macs) to diagnose and resolve problems. The position utilizes IT support Management tool to provide first-line helpdesk support to AUP users, assisting them in person, via phone, email, chat and remote connection. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
Duties and Responsibilities – Desktop support
• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
• Responds to and resolves user requests for IT technical support in a timely manner using AUP Request Management Systems.
• Responds to and resolves user requests for support in a virtual environment.
• Takes ownership of user problems and proactively deals with user issues.
• Troubleshoots system failures and network issues involving Mac and Windows workstations, printers, WIFI, authentication, connectivity, VoIP telephone, and printers by providing solutions to restore functionality.
• Performs installation and routine maintenance of network cabling, patching network cables to the switches, and WIFI access points and testing network links and connectivity.
• Performs user management tasks such as user ID creation and maintenance, password reset, and directory search using the users’ management web page.
• Works with the IT support team and System Administration staff as appropriate to determine and resolve problems received from clients.
• Builds and deploys new desktops, laptops, and portable devices by use of deployment tools.
• Deploys software and applies system configuration and settings on user devices using device management tools.
• Update, and maintain the knowledge base, working collaboratively with system administrators to ensure accuracy.
• Tests and troubleshoots policies and configurations applied on laptops and workstations, provides feedback to your manager, and proposes enhancements.
• Follows standard procedures to apply, remove and amend access rights on IT resources.
• Maintains hardware inventory for computers and printers using AUP ITS management systems.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Trains and orients staff on the use of hardware, standard desktop software, and office 365 collaboration tools.
Duties and Responsibilities – Other support
• Supports users in the use of computer equipment by providing necessary training and advice.
• Installs and maintains audio/visual hardware and software: deliver, installs, and maintains classroom technology as needed.
• Assists students and faculty in classrooms and other student areas around campus as needed.
• Performs duties as assigned by the immediate supervisor(s).
Other appropriate duties may also be assigned as requested by the Supervisor and according to the needs of the Department.
Skills Required
• 3-5 years experience providing technical support services.
• Experience with LAN/WAN networks.
• Strong computer skills including knowledge of computer hardware, software, local area network and peripheral equipment.
• Working knowledge of operating systems with emphasis on Windows and Mac OS environments as well as knowledge of Local Area Networks, PC hardware set-up and configuration, printer set-up and configuration, virus protection, Multimedia equipment, and Microsoft Office applications.
• Self-motivated, autonomous, hardworking, good analytical, diagnostic and problem-solving skills, and eager to learn and take on additional responsibilities.
Physical Demands
• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may frequently lift and/or move heavy materials between campus buildings.
Other requirements
• IT Education : Bac +2 minimum : BTS/BUT/Licence or equivalent combination of education and experience, Microsoft and/or Apple certifications are plus.
• Must be fluent in both English and French and have valid working papers for the EU.
• Excellent customer service and teamwork skills are needed.
• Ability to frequently lift and carry hardware and supplies, between campus buildings, weighing up to 20 Kilos.
• Must be able to work flexible hours, including weekends and evenings, as necessary.
APPLICATIONS
To apply, please send your CV and cover letter to recruitment.hraup.edu and title the email in the following convention: “First and Last name – IT SUPPORT TECHNICIAN”.
Any candidate who applies must have the appropriate work authorization for employment in France.